Carole Walker has over 30 years’ experience in distance selling. She joined the Otto Group in 1987 when she took up a position at the home shopping retailer Grattan. Here, Carole held a number of management positions before she was appointed as a senior manager with responsibility for warehouse pick, pack and despatch. In April 2001, after completing an MBA, she joined Parcelnet as Director of Operations, becoming Managing Director three years later. With the introduction of a uniform European brand Parcelnet has operated as Hermes in the UK since March 2009. Carole Walker is the UK CEO and a member of the Hermes European Board. In the past three years, Carole has been responsible for the largest investment programme in the company’s history and overseen the transformation of the business into a multi-channel delivery solution.
In November 2017, Walker was appointed CEO of Hermes Europe. As Chief Executive Officer, she is responsible for all the European logistics activities of the Otto Group.