Every day, Timo Holm brings dozens of parcels to customers around Hamburg. Thanks to the coronavirus, many recipients are now actually at home. For Timo, that saves valuable time as he doesn’t have to look for a neighbour to take uncollected deliveries. Nevertheless, the courier’s job is far from easy in the current situation. “With every customer, I have to remember to keep my distance,” he says. “It’s working well, though.”

To protect both couriers and customers, Hermes Germany has introduced contactless delivery. Instead of signing the scanner with their finger, customers simply write directly onto the parcel, which has been placed by their front door. The courier then takes a photo of the signature to document the delivery.